Returns & Exchanges

At Innovist, we stand by the science and efficacy of our products; if you are not completely satisfied with your purchase, we offer a seamless 15-day return and exchange window. We ensure that every concern is addressed promptly to maintain your confidence in our specialized skincare and haircare formulations.

1

Initiate Request

Log into your Innovist account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

2

Quality Assessment

Upload clear images of the product and its packaging to help our team verify the batch details and ensure the item is in its original condition.

3

Reverse Pickup

Once approved, we will arrange a free reverse pickup from your registered address within 2-3 business days through our logistics partners.

4

Refund Processing

After the product reaches our warehouse and passes quality checks, your refund will be credited to your original payment method or Innovist wallet within 7 days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing